FAQs
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QUESTIONS AND ANSWERS
Frequently Asked Questions
Whether you already have a hot tub or you’re considering purchasing one, you may have questions. This list of frequently asked questions about hot tubs is meant to assist you with clear and simple solutions. If the answer to your question is not below, please feel free to get in touch with our store. Our team of hot tub experts would be more than happy to assist you.
Many of our customers ask if hot tubs and spas are covered by health insurance. The answer is: it depends on your insurance company and your specific health plan.
Your health insurance policy may cover the purchase price of a new spa if hot tub therapy has been prescribed by your doctor to treat a legitimate medical condition. Conditions that may be best alleviated through warm water immersion include athletic and joint injuries, arthritis, and poor circulation.
Even with a doctor’s prescription, however, many health insurance policies specifically exclude hot tub coverage. If hot tub therapy isn’t directly ruled out, you may be able to file a claim. In such a case, your hot tub may qualify as necessary medical equipment.
If your policy rules out hot tubs, but a doctor thinks hot tub treatment is your best option, you may be able to switch to a more inclusive insurance policy. Before doing so, compare the cost of a hot tub to the change in your annual premium amount to see if switching will actually save you money.
If you are injured in an incident caused by another person or business, and your doctor prescribes hot tub therapy for treatment and recuperation, consult with your attorney. The other party’s insurance company may be liable to pay for treatment, including the cost of a therapeutic hot tub. If injured in an automobile accident, your own car insurance may cover the cost of a hot tub under medical pay if the other party’s insurance will not.
In addition to a doctor’s written prescription, be sure to submit all other relevant medical test results, including X-rays, MRIs, and/or needle electromyography (EMG) reports, to your insurance company when filing your claim for coverage.
Disclaimer: This information should not be construed as medical or legal advice. For advice on which treatment may be best for your condition, consult a licensed medical professional. For advice concerning insurance claims, consult a licensed attorney.
It depends on your hot tub. All hot tubs use a different amount of power. It will depend on the cost of electricity in your area and how you plan to use your spa. We are happy to walk you through those estimates.
Jets work to stimulate blood flow to tired muscles. It is not necessarily the case that more jets are better. Jet positioning is far more important than how many jets you have because it’s the positioning that decides where the water stream lands, preferably, on your muscles and not your skeleton. Look for jets to work in pairs, massaging muscles each side of the spine.
Hydrotherapy is simply using heat, massage, and buoyancy to help alleviate the symptoms of conditions like arthritis and muscle pain. Warm water dilates blood vessels and can increase blood flow to sore or damaged tissues, which can help tired or overworked muscles recover. Beachcomber’s patented FlexJets relax tense muscles gently massage away the stresses of the day. This massage can also improves circulation and accelerates the body’s natural healing process.
LEEP tubs have the Internal Eco-Pak system built inside the hot tub cavity. Hybrid tubs have Energy Saver Management System in a Cab-Forward Engineered Pack underneath our tiered steps which make for easy access to the system. LEEP tubs do not have our Hush Pump System as part of the standard features whereas our HYBRID hot tubs do.
One pump can be enough to give you the therapeutic experience you want. Remember not all hot tubs are created equal; many manufacturers have very different interpretations on horse power, numbers of jets etc. All of these factors will impact or have some relationship to what experience you will achieve in your spa.
More frequently asked questions
Location, location, location Always make sure that your hot tub is located as close to the house as possible. It has to be convenient especially when using the hot tub during our Saskatchewan winters. If you intend using your hot tub frequently, then close to the house makes sense; protection from the weather while accessing the hot tub is essential.
It is very easy to maintain your hot tub.
The first task is to make sure your spa is visually clean. That means that you have cleaned the acrylic surface. This can be achieved by simply wiping the acrylic surface with a clean cloth and no detergents or cleaning liquids other than those designed specifically for the purpose. The acrylic surface will not withstand abuse with harsh chemicals or toxic cleaners.
Do not use any chemicals on the cabinet, acrylic surface or on the equipment.
Most hot tubs are made from acrylic, fiberglass and plastic. These materials have been chosen for their longevity and ability to look new even after years of use.
We have measured the cost of using your hot tub under normal use conditions. How you use your spa can greatly influence the cost of operation and obviously some people will use their tub more or less often, in which case, the average may not apply to them. Our research along with the feedback of our customers’, suggests that an average monthly Hydro cost should run between $15 and $30 depending on your location.
Yes, here is the reason why. If the cover is not properly fitted onto the spa when not in use, the heat will escape and cool the water. When this happens the electronic controller will call for heat from the heater until the required temperature is reached. The call for heat will continue indefinitely until the temperature is maintained. If you lose heat from the cover it will cost you money. So, make sure the cover is always properly fitted.
The simple rule for leak detection is water loss. If you observe a reduction in the water level of your spa you should refill the tub to your desired level and check again at the same time the next day. If the same loss occurs call us and explain the circumstances.
Another indicator is that you see evidence of water stain on the pad underneath the hot tub. If it is persistent and maybe worsens, again, call us.
Do not attempt to repair the spa even if you locate the leak; the spa is made from specialty parts and is best left to the service technician. Read the warranty claim document to make sure the repair is covered under warranty. If the warranty has expired we can still repair it for a reasonable fee.